Customer Service

Center Diamond Upgrade Policy

At Iannelli Diamonds, we are proud to offer a Diamond Upgrade Program for GIA-certified natural earth-mined diamonds purchased from our showroom. This program allows clients to apply the value of their original diamond toward a larger or more valuable diamond in the future.

Upgrade Requirements

To qualify for an upgrade, the diamond must:

  • Be a GIA-certified natural earth-mined diamond originally purchased from Iannelli Diamonds
  • Be accompanied by the original GIA grading report and purchase receipt
  • Be inspected by an Iannelli Diamonds team member and verified to be in its original condition

Upgrade Value

Eligible diamonds may receive a credit of up to 100% of the original purchase price, based on current market conditions.

The credit must be applied toward the purchase of a new diamond with a value of at least twice the original purchase price.

Ineligible Stones

The following are not eligible for the Diamond Upgrade Program:

  • Lab-grown diamonds
  • Moissanite
  • Precious colored gemstones
  • Semi-precious gemstones

Payment Options

Iannelli Diamonds accepts a variety of secure payment methods for both in-store and remote purchases. Upon receipt of a deposit or full payment, your sales associate will provide an official store receipt detailing your purchase, including diamond specifications, jewelry information, and payment records.

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Personal checks
  • Certified checks
  • Cashier's checks
  • Money orders
  • Bank wire transfers
  • PayPal

Please note that checks, money orders, cashier's checks, and wire transfers must clear before merchandise can be released or shipped.

Credit & Debit Cards

Major credit and debit cards are accepted in-store and remotely through a secure payment authorization process. Your payment information is handled securely, and no additional charges will be processed without your authorization.

Personal & Certified Checks

Personal checks generally require 3–5 business days to clear before shipment or pickup.

Checks should be made payable to:

Iannelli Inc.
42 W 48th Street, Suite 1101
New York, NY 10036

Bank Wire Transfers

Wire transfer instructions are available upon request. Most transfers are completed within 1–5 business days, depending on the sending institution.

PayPal

PayPal invoices can be issued directly to your email address for convenient remote payment. An active PayPal account may be required to submit payment.

Layaway Program

A deposit of approximately 40% of the total purchase price allows you to reserve an item or begin production on a custom jewelry piece.

Layaway is Available For

  • Engagement rings
  • Loose diamonds
  • Ring settings
  • Custom jewelry projects

Because diamond and precious metal prices may fluctuate, your deposit secures both the item and the agreed-upon purchase price.

Flexible installment payments are available for up to six months, with extended terms available in select circumstances. Payments can be made according to a schedule that works best for you.

Upon completion of your payment plan, your purchase will be prepared for secure, fully insured delivery or pickup at our New York showroom.

Taxes

Sales tax of 8.875% is collected only on orders picked up in-store or shipped to addresses within New York State.

Ring Sizing & Complimentary Resizing

For clients visiting our New York showroom, we will professionally measure your finger size before production begins.

For remote clients, we recommend visiting a local jeweler to have your finger size accurately measured.

Complimentary Resizing

We offer one complimentary ring resizing on all rings purchased from Iannelli Diamonds.

Clients unable to visit our showroom may return their ring using an insured prepaid shipping label provided by email.

Jewelry Insurance

We strongly recommend insuring valuable jewelry, especially engagement rings and wedding bands.

Jewelry insurance can provide protection against:

  • Loss
  • Theft
  • Accidental damage

Because engagement rings and wedding bands are worn frequently, insurance can provide added peace of mind and financial protection.

Applying for coverage is typically a simple process. Every piece purchased from Iannelli Diamonds includes a professional jewelry appraisal, which can be used to obtain an insurance quote.

We recommend Jewelers Mutual Insurance Group for repair and replacement coverage on Iannelli Diamonds purchases.

Complimentary Appraisal

Every purchase includes a professional jewelry appraisal.

Your appraisal will provide:

  • Estimated retail replacement value
  • Gemstone type and quality information
  • Gemstone carat weight
  • Precious metal details

This documentation can be used for insurance purposes and personal records.

Sales Disclaimer

Images displayed on iannellidiamonds.com are not always shown to scale and may appear larger or smaller than actual size.

We make every effort to provide accurate photographs, measurements, and product descriptions to help you make an informed purchase.

Diamond Weight & Quality Information

In accordance with FTC regulations and industry standards:

  • Total carat weight may vary by up to 0.05 carats from the stated weight.
  • For jewelry containing multiple diamonds, the listed total carat weight represents the minimum total carat weight.
  • Color and clarity grades may be represented as either minimum grades or average grades, depending on the design and number of diamonds in the piece.
  • When minimum grades are stated, all diamonds meet or exceed the specified quality.
  • When average grades are stated, the diamonds collectively meet or exceed the stated quality level.

Custom Jewelry Orders

For custom jewelry and wedding bands, total carat weight may vary based on ring size and other customizations.

Pricing Policy

We make every effort to ensure that all pricing and product information displayed on our website is accurate and up to date.

However, pricing is subject to availability, market conditions, and other factors, and may change without notice.

Occasionally, pricing or product information may contain errors due to system or human error. Iannelli Diamonds reserves the right to cancel or refuse any order placed based on incorrect pricing or inaccurate information.

We appreciate your understanding.

Legal Disclaimer

This Legal Disclaimer constitutes an agreement between Iannelli Diamonds ("Iannelli Diamonds") and the purchaser ("Purchaser").

By accessing iannellidiamonds.com and purchasing products from the site, the Purchaser agrees that all matters relating to the use of the website and any purchase transactions shall be governed by the laws of the State of New York, without regard to conflict of law provisions.

The Purchaser is responsible for complying with all applicable laws within their jurisdiction regarding website access and use.

The Purchaser further agrees to submit to the exclusive jurisdiction and venue of:

  • The United States District Court for the District of New York
  • The courts of the State of New York

for any dispute arising from the use of the website or purchases made through it.

Limitation of Liability

Iannelli Diamonds shall not be liable for any damages arising from product liability, tort, contract, or any other legal theory, even if the possibility of such damages has been disclosed or was otherwise foreseeable.