FAQs

our Process

We are a family owned and operated business who have been in the industry over 60 years. We provide customers with a safe, no pressure shopping experience whether you shop with us remotely or at our showroom in NYC!

We are open Monday through Saturday and are located at 45 W 47th St in Midtown Manhattan. Our location and store hours are listed here. You can call us at 212-575-1700 or email us at iannellidiamonds@gmail.com.

An appointment is not necessary, but if you have any specific requests, setting up an appointment would give us time to prepare for your visit!

Yes we do all the time. You can start the process by calling us at 212-575-1700 or email us at iannellidiamonds@gmail.com

All natural diamond engagement rings have a 30 day money back guarantee and all jewelry have a 14 day money back guarantee. Custom or any altered jewelry will not be eligible for a refund.

All natural diamonds purchased from Iannelli’s have a 100% credit lifetime trade up towards a bigger or better diamond.

We are all family here so you can contact whoever you would like. We work together to make sure the customer is comfortable and happy.

Diamonds

All natrual diamond engagement rings will come with a GIA certificate. Lab Grown Diamond engagement rings will come with a GIA or IGI certificate.

We sell lab grown diamonds upon request. We always have a few on hand, but if you make an appointment we will get a variety for you to look at.

To read about the difference, click here.

The 4 c's are carat, color, clarity, and cut. To learn more about each one, click here.

Some stones will have their GIA number laser inscribed on the girdle. Otherwise feel free to take your ring and GIA report to an independent appraiser for verification.

All of our diamonds are conflict free, based upon our personal knowledge and the information provided to us by our suppliers who follow the Kimberley Process. We will always strive to uphold the legitimacy of the diamond trade and disclose the source of all our gemstones.

We do not sell clarity enhanced or fractured free diamonds. All of our diamonds are natural or lab grown and have not been treated in any way.

Ring Design

Based on the type of style selected, production time varies. It could be anywhere between a few hours that day or up to 5 weeks. We will be in contact with you throughout the waiting period.

Both platinum and gold are precious metals. Platinum is 95% pure but is softer than gold. It is more dense, so it has a heavier feel than gold. Although it will scratch, it will always stay white. Platinum is also a hypoallergenic metal. 14kt gold is 58.3% and 18kt is 75% pure. Over time, gold will start to show a yellow tint.

We usually use G-H Color VS-Clarity but we adjust the quality of stones to match the diamond center stone. We can use any quality you'd like.

Yes, most styles allow engraving on the inside of the band.

Shipping & Returns

We accept all major credit cards, checks, bank wire transfers and PayPal. Upon receiving any deposit or full payment, you will receive an e-mail you an official store receipt with all the details of your purchase including center diamond specifications, ring setting information and amounts paid/balance due. Read more here

We do not offer financing, but you can leave a purchase on layaway. Read more here.

We ship fully insured via UPS and a signature is required at delivery. We will provide you with e-mailed confirmation and a tracking number once your item has been shipped. Please note we cannot be held liable for any shipper delays caused by severe weather or other unexpected events.

Ring Care & Repairs

No, but we will give you an appraisal to present to your insurance company. We recommend Jewelers Mutual.

Yes, stop by anytime to get your ring cleaned for free!

Resizing your ring can take anywhere from a couple of hours to a couple of days depending on how intricate the ring is.

Most rings are available in any size. Stock size is size 6.