All in-stock items are processed and shipped within five business days. We do ship internationally to all addresses across the world. The client is responsible for any duties or taxes collected by your local government. Iannelli is not responsible for any of these charges so please check the rates ahead of time. Orders of less than $10,000 will be shipped and insured via UPS second-day air. Items above this price will be shipped and insured via UPS next-day air. These costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination, and the recipient’s signature is required at the time of delivery. Please note Iannelli Diamonds cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions.
|Item Value||Shipping / Insurance Cost|
|Up to $1,000||$30|
|$1,000 to $2,500||$50|
|$2,500 to $5,000||$75|
|$5,000 to $10,000||$100|
|$10,000 and up (next day air)||$125|
In-store pickup can also be arranged for any item purchased online.
If you are not satisfied with your purchase at iannellidiamonds.com, standard in-stock items may be returned or exchanged within 10 days of the first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving, and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom-made. At Iannelli, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or specifications, we feel that 10 days is enough time to evaluate your purchase.
Custom-made or specially ordered pieces (including engagement rings and wedding bands) are created especially for and based on, the exact requirements of each individual client and therefore may not be returned or exchanged. Please be aware that any required structural changes to a jewelry item based on a discrepancy between a predetermined custom design and the resulting item must be returned for alterations within a 60-day period from the date of completion in order to waive any affiliated correctional fees. Any design change requests regarding a custom-created jewelry item received after 60 days may incur additional fees, pending further evaluation by management and/or our customer service department. (Please note that this does not apply to alterations covered under the manufacturing warranty detailed below.)
To refund an in-stock item, you must first speak with a representative at Iannelli to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at Iannelli Contact Us. note that Iannelli cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word 'jewelry' anywhere on the outside of the box.
Once the item is received by Iannelli and the item is verified, we will issue a refund in the same way payment was made. Please allow up to five business days upon our receipt of the returned item for this process to take place.